These Terms & Conditions govern your use of Rayvariegatedplants.shop and the purchase of products from our website. By accessing our website or placing an order, you agree to these terms.
1. Business Information
Rayvariegatedplants.shop operates as an online retailer of live plants and related accessories.
For customer support inquiries:
Email:Info@rayvariegatedplants.shop
Response Time: 1–2 business days
2. Products & Availability
We sell live plants and related non-perishable accessories.
Due to the natural characteristics of live plants:
- Size, color, and leaf patterns may vary.
- Minor cosmetic imperfections may occur.
- Soil displacement during shipping may occur.
All products are subject to availability. We reserve the right to discontinue products at any time.
3. Pricing & Payment
All prices are listed in USD unless otherwise stated.
We reserve the right to:
- Correct pricing errors
- Update prices at any time
Orders will only be processed after successful payment authorization.
4. Shipping Terms
All orders are shipped via FedEx.
- Flat shipping fee: $30 per order
- Processing time: 1–3 business days
- Delivery time: Determined by FedEx and selected service level
Delivery confirmation is based on FedEx tracking records.
Shipping fees are non-refundable once an order has been shipped.
Full shipping details are outlined in our Shipping Policy.
5. Risk of Loss & Delivery Responsibility
Risk of loss transfers to the customer once the shipment is confirmed delivered by FedEx.
Customers are responsible for:
- Monitoring tracking updates
- Promptly retrieving delivered packages
- Providing accurate shipping information
We are not responsible for carrier delays, weather-related delays, or incorrect addresses entered by the customer.
6. Returns, Refunds & Exchanges
All returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy.
Key conditions include:
- Issues must be reported within 24 hours of confirmed delivery.
- Photo documentation is required.
- Refunds are processed within 3–7 business days after approval.
- Refunds are issued to the original payment method only.
- Live plants are generally non-returnable unless approved.
Shipping fees are non-refundable once shipped.
7. Order Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
Once shipped, orders cannot be canceled.
8. Plant Care Responsibility
Live plants require proper care upon delivery.
We are not responsible for plant deterioration caused by:
- Improper watering
- Repotting
- Environmental stress after delivery
- Failure to retrieve package promptly
9. Compliance With Local Laws
Customers are responsible for ensuring that live plant shipments comply with local and regional agricultural regulations before placing an order.
We are not responsible for orders confiscated due to local import restrictions.
10. Limitation of Liability
To the fullest extent permitted by law:
Rayvariegatedplants.shop shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website or products.
Our liability is limited to the amount paid for the purchased product.
11. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security
- Submit false or misleading information
We reserve the right to refuse service to anyone for violation of these terms.
12. Changes to Terms
We reserve the right to update these Terms & Conditions at any time.
Changes become effective upon posting on this page.
13. Contact Information
For questions regarding these Terms:
Rayvariegatedplants.shop
Email:Info@rayvariegatedplants.shop
Response Time: 1–2 business days